Returns and Exchanges
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Returns and Exchanges
1. Returns, Refunds and Exchanges
We accept returns on Products within 14 days of receipt. Items must not
be worn, or used, and must have all tags and/or stickers
attached and accompanied with original Sale Receipts.
All exchange notices must be received to our office within 14 days of
receiving your order. We will do our best to fulfill your exchange request.
If your desired replacement item is no longer available we will help you
find another item you like, or process a refund if the item falls within our
3. Returns Procedure
If you want to return or exchange your order, you must take reasonable
care of them and they should be returned unused and in their original
condition, within 14 days of receipt, from the original delivery address.
We recommend that you ask the shipping carrier for proof of posting and
insure the return shipment, as you are under a duty to take reasonable
care of the goods and will be liable for damage to them until we receive
them at our office.
In case of a dispute, we also recommend you retain proof of sending.
Without this, we cannot process an exchange if we do not receive the
returned items. Please Contact Us so we may provide you with a Return
All returns must be received by our office within 14 days of your receipt
of a Return Address. Please choose your shipping method accordingly.
You will be required to meet all costs incurred in returning the item to us.
4. Damaged or defective goods
At M. J. Cohen, we are committed to selling only first-quality products.
To that end, we employ several quality checks before an item is shipped.
If you have received a damaged or defective product, please Contact Us
within seven (7) days of receiving the product to be eligible for a free
exchange with a replacement item or a full refund.
In the case of a refund, we will be able to issue your refund within 30
days of us receiving the damaged or defective product. Refunds will be
issued through the original method of payment.
5. Contact Us
If you have any questions concerning our Shipping and Returns Policy,
please feel free to Contact us.